In this World Wide Wrap: Car supermarket opens contact centre, contact centre clinches $2bn deal, and public warned of call centre scam.
The call centre and communications company has appointed Rosemarie Pringle-Smith as GM for sales.
The market is awash with misconceptions regarding master data management, says Johann van der Walt, managing consultant at Knowledge Integration Dynamics.
The City of Johannesburg's billing crisis could deter foreign investment and needs to be resolved now, say the ruling and opposition parties.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The latest bid by police to address emergency call response issues break basic mathematical principles, says a call centre solutions firm.
ITWeb CX Summit Executive Dinner
The upgrade enables true browser-based access, providing businesses with important interactive collaboration tools.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company has appointed Elingo as its South African and African support and reseller partner.
SMS is fast becoming a valuable media channel for business.
The call centre company is now little but an empty shell, after selling ContinuitySA.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Revenue for 2010 was $166.3 million, an increase of 27% from $131.4 million in 2009.
By understanding where risk lies, contact centre managers will be able to turn around their businesses, says Spescom.
Staff are on a go-slow over frustrations with the city's inadequate billing system.
The MTC Namibia shareholder purchased a 22.38% stake in Brazil's main fixed-line phone carrier for US$4.98 billion.