Happy customers tell other clients when they receive good service. Long live the king!
In this World Wide Wrap: HMRC to close Sunday help line, Nordia acquires contact centre; and Philippines claims call centre capital title.
Cisco has developed software to help businesses track and respond to social media interactions.
It is important to scrutinise the credentials, track record and market experience of biometrics, says Ideco.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company received the award from the International Technology Services Marketing Association.
ITWeb CX Summit Executive Dinner
Aspect Performance Management 7 comprises capabilities that build on its suite of Workforce Optimisation solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The use of remote contact centre agents is becoming more commonplace, and the benefits are growing too.
The Freemate DH 029 and 031 Series are available in monaural and binaural versions.
Datacentrix received a finalist award within the unified communications category at Microsoft SA's annual partner conference.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Hosted contact centres expand to meet business requirements, but downfalls should considered, says Spescom.
Version 7.5 of its CMG application suite will enhance businesses' daily communications.
Independent rating company SERA provided an impartial verification of the initiatives undertaken by the company.
In this World Wide Wrap: Varsity replaces legacy HR system, Compliance Group offers self-service HR, and Wells Fargo intros payroll solutions.