In this World Wide Wrap: IT could use self-service - Gartner, Revol unveils self-service solution, and PO gets self-service kiosks.
Governance, risk and compliance will take centre stage in South African businesses over the next few years, says Kgabo Badimo, MD of Spescom DataVoice.
As a result of the merger-acquisition, a new division has been created called Intuate Contact Solutions.
South Africans may be better off running across the road to their neighbours for help.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Workforce management needs process definition and organisational consideration.
ITWeb CX Summit Executive Dinner
The company won the Pr^emio Padr~ao de Qualidade em Contact Center 2010 award.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
IS Partners will implement VisionWare's MultiVue Identification Server at the insurance firm.
The DA questions the effectiveness of a new national emergency number as the DOC sets another deadline.
The department has set up special call centres to assist during the public sector strike.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Samatel expands call centres, UK recruiter seeks customer support team, and NIIE Energy upgrades call centre tech.
The company expands its services to enable users to make conference calls without additional hardware or subscriptions.
The Cosatu-affiliated union will today notify members and employers of participation in a sympathy strike.
Inter-Active Technologies encourages business leaders to switch to greener IT practices.