Unified communications solutions surge as a flexible workforce and sustainable operations become focal points for businesses.
The pay-TV provider makes daily adjustments to deal with the demand.
HP introduces several new blades and servers in the HP ProLiant G7range.
The major event kicks off in Las Vegas, with a focus on surviving the tough economic climate.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company's Converged Infrastructure aims to eliminate technology silos and drive integration across the data centre.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Hindujas acquires outsourcing call centre, Henkel and Accenture sign outsourcing agreement, and software exports on the rise.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Thomas Makore is MD of Spescom Media IT, replacing Sean du Toit, who will head up Spescom's office in Kampala.
The company implemented Sage Accpac ERP 500, Sage Accpac CRM 200 and Pacific Purchasing Workflow.
The company was named in Gartner's "Magic Quadrant for CRM Multichannel Campaign Management”.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Bharti intros hosted services in India, PBworks drives collaborative CRM, and social media upsets CRM.
It's not difficult for companies to do their bit to help the environment, says Aspect Software's Gary E Barnett. [Local rep: Ninzi Connect Software]
The Protection of Personal Information Bill deals with the way firms view and manage information, says Interactive Intelligence.
In this World Wide Wrap: New challenges for enterprise architects, Etisalat implements virtualisation architecture, and Gartner re-evaluates SaaS rationale.