Customer service and quality products should be the expectation of anyone who pays for something. It's sad that often, you need to be a grumpy journalist to get it.
DiData assisted the Interactive Intelligence pay-TV offering with an extensive upscale of its contact centre.
In this World Wide Wrap: Ambush ads gain World Cup edge, Nielsen and McKinsey offer social media insights, and e-business could drive Nigerian economy.
Master data management saves organisations money because they don`t market to the same customer multiple times, says Julian Field, business development director at KID.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Rebate programme boosts jobs, EDS pays up for failed CRM, and contact centre to create 500 jobs.
ITWeb CX Summit Executive Dinner
Unstructured data and cloud technologies have BI practitioners thinking hard.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: iPad not ready for retail, Unified Grocers selects POS audit solution, and customer-focused retail tech lags behind.
The BPO sector has yet to see any real cost benefits from the Seacom cable.
The department sets up a transport call centre, to ensure efficient transport coordination during the World Cup.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The solution received Unified Communications Magazine's 2009 Product of the Year Award.
Once customers can access account information and manage their accounts online, enabling online transactions is a logical next step.
The continent's entrepreneurial talent itches to get noticed and become part of the wider entrepreneurial community.
In this World Wide Wrap: Ofcom tackles silent calls, $1m for Oz call centre jobs, and call centre helped elections.