The company received the Service Excellence award from Aspect Software.
The Bytes Technology Group division was named Best Partner in Africa.
In this World Wide Wrap: SAP readies collaborative CRM app, RightNow enables mobile customer service, and Interactive Intelligence updates CaaS.
The company seeks takeover targets that will bolster its margins further.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Naledi Ndlovu joins the JSE-listed company from KPMG, where she was senior marketing manager.
ITWeb CX Summit Executive Dinner
The number of calls to the Presidential Hotline decreases, as citizens lose confidence in the service.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: IBM to open Missouri BPO centre, CSC and Sempra Energy extend IT contracts, and MTNL cancels 3G outsourcing initiative.
Intuate Group is developing a solution that can cut international outsourcing customers' telephony costs by as much as 66%.
The company plans to increase local uptake of unified communications following a partnership with Avaya.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Acme Packet unveils Net-Net 3820, Goober 3.0 released as public beta, and Lithium acquires Scout Labs.
It's more than just managing transactions.
There's a big gap between theory and practice, particularly when it comes to management disciplines.
Frans Dreyer was killed in the Libyan airbus jet crash, in Tripoli, on Tuesday.