Companies can enrich their business intelligence through competitive readiness.
Cabinet approves the radio frequency spectrum policy, but pushes back final approval of the draft of the national broadband policy.
In this World Wide Wrap: WordPress as CMS, top businesses prioritise CM, and eZ CMS conference coming.
In this World Wide Wrap: Self-serve mobile care coming soon, Centrelink upgrades site, and self-service growth brings challenges.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Alcatel-Lucent brand was placed in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report.
ITWeb CX Summit Executive Dinner
Improving customer service levels are more important than product incentives, a YouGov/eGain survey reveals. [Local rep: Inter-Active Technologies]
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Jacqui van Staaden has moved from her role of FD, to be the new MD of the company.
The communications solution is suited for small and medium-sized enterprises.
In this World Wide Wrap: China gives SMEs a boost, Premier Farnell creates SME portal, and Workbooks, and InvisibleCRM offer Outlook integration.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: SAP and Sybase deliver mobile CRM, solution tackles caller frustration, and telemarketer opts for virtual contact centre.
The performance of the contact centre can make or break a company's ability to meet its goals, says Ebrahim Dinat, sales and marketing director at Ocular Technologies.
Mobile workers can carry out key business and CRM processes via iPhone and Windows Mobile.
An automated dialler provides a jump in productivity in debt collections.