SA fails to become a low-cost BPO destination as electricity costs soar and telecoms reductions aren't realised.
The global inbound contact routing market reports a year-on-year growth of 5%, says Bytes Communication Systems.
A mailroom function and top-notch data processing are essential for transpromo.
Create a marketing blueprint for how to achieve company goals.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Parliament is still discussing possible amendments to labour laws and the Bill has not been finalised.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Romania becomes outsourcing haven, IT outsourcing consultants charge less, and Chengdu beckons Indian firms.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Storage managers lead IT governance, state steps up e- governance, and ETRM users plan new systems.
The contact centre needs to be at the forefront of a customer retention strategy.
Enterprise mobility has been limited by a lack of infrastructure, but times are changing, says RSAWeb.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: D-Link intros SME storage and surveillance, EU funds SME green programme, and Intermedia offers UC for SMEs.
The company is run autonomously and has not been harmed by the Dialogue SA liquidation.
The business unit is just not sustainable anymore, says the holding company.
In this World Wide Wrap: BT unveils pay-per-minute service, Jacada simplifies agent's desktops, and Canada funds call centre app development.