In this World Wide Wrap: Alcatel-Lucent enhances CRM suite, Cisco boosts UC for SMEs, and SugarCRM streamlines user interface.
Nearly 80% of respondents recognise the value of using the solution beyond the IT service desk.
The company's Customer Interaction Centre integrates communications into a single VOIP contact centre application.
The start-up, incubated by Softstart BTI, focuses on managed converged IP solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The financially troubled group appoints a CEO, over a year after Jason Drew stepped down.
ITWeb CX Summit Executive Dinner
The new approach will combine the power of its ERP and CRM software, while the data centre will be managed externally.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Congo slams Bharti/Zain deal, Ghana calls for rural connectivity, and Kenyan operators turn to outsourcing.
South African contact centre agents and managers can win R10 000 through its 'Outrageous Interactions' contest.
1Stream partners with solutions distributor Kathea to offer hosted contact centres in SA.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
World-class design capabilities are needed for transpromo to succeed.
In this World Wide Wrap: Globitel and Interactive partner with Onecall, hosted VOIP set to boom, and contact centres outline performance indicators.
The local BPO sector shifts focus to areas that are less competitive, and offer better margins.
In this World Wide Wrap: Open Text eyes smartphone market, enterprise prioritises Web CM, and WorldNow drives mobile strategy.