Companies should maximise the relationship with existing customers to extend the number of products and services they buy.
In this World Wide Wrap: Sun to appoint independent directors, Privasoft names president, and Rackspace appoints board member.
In this World Wide Wrap: Satyam, K2 form alliance, Brainware secures BPM partner, and ModusLink boosts recall management.
The CRM system is configurable and customisations are maintained through upgrades.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: FatPipe secures seventh patent, BT looks to Texert, and CVB selects IT-Lifeline.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: SpeechStorm unveils IVR apps, Airtel offers account manager, and Voxeo acquires VoiceObjects.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The solution is supported by all Nokia N and E series, and specific Samsung, LG and Siemens smartphones.
In this World Wide Wrap: Rwandatel migrates core network, ITC heavies develop Kenyan WiMax, and skills shortage impacts Nigeria.
The company contracted Rackspace to host one of its core services, the Customer Engagement engine.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Fast-forward to a time when the dynamic contact centre is firmly entrenched in business.
In this World Wide Wrap: Staff troubles call centres, Vantage unveils vPlatform CRM, and Malvern calls get rerouted.
Ethniks Systems is converting to a SAP Business One financial, ERP and CRM software solution.
Most companies want to focus on enhancing the customer experience, according to an SAS survey.