The outsourced contact centre developer designed its own software solution using Oracle Development Suite.
In this World Wide Wrap: Ultimus portal goes live, HR leaders overlook e-learning, and Alpine Access opens e-university.
The Wheel2Wheel Cycle Challenge helped leading business people hone their cycling skills for other events.
The mobile solutions company was shortlisted for two implementations in the Best Customer Services Provider category.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
BI continues to mature as a technology platform as companies prioritise information management, says HP.
ITWeb CX Summit Executive Dinner
The Contact Optimisation Service predicts the optimum time at which to contact customers by telephone.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
At the Bytes SI and Microsoft CRM event, leaders discussed leveraging business from contact centres.
The company deployed the GoldMine solution to support customer services and improve cross- and up-selling.
Using SDT's Exergy, the company rolled out a life insurance application for the unbanked market.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: ExactTarget integrates Salesforce CRM, labour dept goes IP, and Singer selects Duo Software.
The offering integrates a Microsoft Windows interface with a Web and mobile interface.
The traditional call centre is coming to the end of the road, says Inter-Active Technologies.
Contact centres must assess their existing capabilities before becoming dynamic.