In this World Wide Wrap: Aastra unveils IP-based centre, customers benefit from SIP, and LSSiDATA presents CallMatch.
The taxman sees a 50% increase in e-filing adoption since last year.
The Presence Technology solution received a 2008 Product of the Year Award. [Local rep: Inovo Telecom]
The companies will integrate Customer Interaction Centre software with the IBM Lotus Sametime software.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Call centres missing out, call centre has future, and confusion over outage.
ITWeb CX Summit Executive Dinner
Infor helps the South African retailer with its time and attendance solution.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
APM plays a key role in addressing online customer experience issues, says a CA survey.
In this World Wide Wrap: Epson to open in Nigeria, HP consolidates IPG, and Lexmark earnings fall 82%.
In this World Wide Wrap: VoiceObjects upgrades application, NCR mobilises travel, and Eptica introduces low-risk terms.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Oracle CRM On Demand Release 16 introduces advanced customisation capabilities.
Heat Service & Support 9.0 introduces Web interface, advanced integration options and task automation.
In this World Wide Wrap: IP saves money, managers cut costs, and 2Touch adds jobs.
The company completed the Cisco interoperability verification testing using the SIP standard.