A company's supply chain must be adaptive and responsive, says Ashley Ellington, MD, Softline Enterprise.
The emergence of SaaS means even micro-enterprises can enjoy the benefits of unified communications, says Louis Yssel, CEO of YSL Group.
BMW Financial Services has deployed technology from Cirquent and Avaya in its contact centre network.
The seminar focused on the importance of customer satisfaction and how to build good customer relationships.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Communications-as-a-service simplifies and lowers the cost of business communications, says Intelleca.
ITWeb CX Summit Executive Dinner
The PIC collections solution allows users to manage appropriate customer interaction through the use of collections scripts.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company was named North American Leader in inbound contact routing for the second consecutive year.
In this World Wide Wrap: Sybiz brings BI to SMEs, Telstra unveils T-Suite, and MS finances SME spending.
The Roomseeker reservations system allows members of the public to make real-time online bookings with SANParks.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The acquisition makes 3fifteen one of the largest Microsoft CRM consultancies in the country, it says.
Atos has developed a secure banking Web 2.0 messaging service dedicated to client-advisor interaction for LCL.
In this World Wide Wrap: CRM faces uphill struggle, UCN selects inContact, and Oasis gets new interface.
In this World Wide Wrap: Oracle, CACI create federal solution, DocuSign Connect integrates systems, and Miratech unveils TeamConnect.