The telecoms company is using the Radical help-desk application to ensure operational efficiencies in customer management.
Building practices enables a rich process ecosystem contextualised to specific businesses, says Jaco Viljoen, principal consultant, IndigoCube.
The .Audio 615M and 6305M wideband headsets provide professional-grade audio clarity and reliability for PC-based conversations.
The company is making the monaural FreeMate DH-027 available to the local call centre market.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CRM the business process by which you manage your relationships with clients and customers.
ITWeb CX Summit Executive Dinner
Forrester named Oracle's Siebel CRM and CRM On Demand as leaders in its 2008 report.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company won first place in the Mobile Industry Review's Best Value Product category.
Companies doing business in Nigeria can overcome the challenges they face in the country, says Tellumat.
The company launched its after-sales service, long available in the UK and US, in Kenya.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Communications technology is improving efficiency and cost reduction in call centres, says KSS.
In this World Wide Wrap: Towerstream selects Dimension Data, KazCommertzBank implements Cisco technology, and Stefanini, Salesforce.com partner.
Government's BPO dreams have fallen flat before they even got off the ground. Where next for the local call centre and BPO market?
Competing in the UK health insurance market requires first-class service. A South African support team is outdoing UK opposition.