The company won Partner of the Year awards in three categories at the Cisco Local Partner Summit.
The call centre flagship company has had to impair the goodwill from is purchases.
In this World Wide Wrap: Call centre sweatshop uncovered, Convergys to fill 300 vacancies, and SME CRM service introduced.
Companies should maximise the relationship with existing customers to extend the number of products and services they buy.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Sun to appoint independent directors, Privasoft names president, and Rackspace appoints board member.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Satyam, K2 form alliance, Brainware secures BPM partner, and ModusLink boosts recall management.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The CRM system is configurable and customisations are maintained through upgrades.
In this World Wide Wrap: FatPipe secures seventh patent, BT looks to Texert, and CVB selects IT-Lifeline.
In this World Wide Wrap: SpeechStorm unveils IVR apps, Airtel offers account manager, and Voxeo acquires VoiceObjects.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The solution is supported by all Nokia N and E series, and specific Samsung, LG and Siemens smartphones.
In this World Wide Wrap: Rwandatel migrates core network, ITC heavies develop Kenyan WiMax, and skills shortage impacts Nigeria.
The company contracted Rackspace to host one of its core services, the Customer Engagement engine.
Fast-forward to a time when the dynamic contact centre is firmly entrenched in business.