In this World Wide Wrap: Staff troubles call centres, Vantage unveils vPlatform CRM, and Malvern calls get rerouted.
Ethniks Systems is converting to a SAP Business One financial, ERP and CRM software solution.
Most companies want to focus on enhancing the customer experience, according to an SAS survey.
While some of us dream of a white Christmas (forex costs notwithstanding), some of SA's CIOs have less festive issues on their minds.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Bizmatica unveils feedback module, Novell redefines workload management, and Progress manages applications.
ITWeb CX Summit Executive Dinner
The system reduces the average length of calls to the mobile operator's contact centre from three minutes to one.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Technology can provide new and creative ways to relate to fund members and trustees, says Freda du Toit, director of SDT Financial Software Solutions.
SITA will manage the IEC's contact centre for next year's general and provincial elections.
In this World Wide Wrap: Nasa tests network tech, networking report released, and 3Com outlines sustainability plan.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: BidMagic introduces PM solution, Barwa chooses CMCS, and Emaar releases ERP system.
In this World Wide Wrap: Ufone creates 900 Pakistani jobs, Philippines contact centre revenue revealed, and employees shift attitudes.
In this World Wide Wrap: Agito names CEO, BT Spain introduces new services, and IP video market to grow 15%.
In this World Wide Wrap: SpeechStorm adds visual experience, NCR releases Aptra Vision, and ProView keeps watch.