The company implemented a call handling system for Nigerian cellular provider Starcomms, which has expanded rapidly.
The IT service provider hopes to broaden its customer base through its unified communications products.
In this World Wide Wrap: Openwave unveils mobile analytics, JNetDirect releases BI solution, and T-Systems to develop BI systems.
Companies are still working on achieving UC adoption, to extend contact centre functionality into the enterprise.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company chose Interactive Intelligence to set up its outsourced call centre operation.
ITWeb CX Summit Executive Dinner
No matter how much broadband is available, demand will rise to meet it, says iiNet.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Co-ordinating the contact centre enhances customer service and return on investment.
In this World Wide Wrap: Opal implements Rostrym enhancement, PlantCML finds new market space, and AIM introduces scoring application.
The Johannesburg facility provides off-site Maximizer training for up to 10 people at a time.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Nuance finalises SNAPin acquisition, Atlanta airport leads in self-service, and Libraries get RFID.
SalesLogix v7.5 uses Internet capabilities to provide an interactive CRM experience on a range of devices. [Local rep: Softline Enterprise]
The mobile CRM solution is designed for multiple platforms, including BlackBerry and iPhone.
The former BCX CEO joins Dialogue as independent non-executive chairman.