The companies will provide the South African BPO industry with customer interaction management software solutions.
In this World Wide Wrap: Sybase unveils PowerDesigner 15, JDA releases transportation software, and CompuCom opens enterprise centre.
A broad campaign constitutes a powerful convergence of key marketing messages across multiple channels, says Mia Papanicolaou, head of e-marketing at Striata.
A best-in-market ICT solution can be rendered meaningless without adequate relational service and understanding, says Gary Robertson, director of Ubuntu Group.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Fring goes mainstream, Cicero Networks releases CiceroPhone V2OIP, and PSS announces record results.
ITWeb CX Summit Executive Dinner
Clients are your greatest asset, a marketspace, not a destination, says Andrew Clare, MD of Reliance.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Redtail users get marketing tools, ethics training goes online, and VoltDelta unveils CRM products.
A Butler Group Technology audit singled out Avaya for its open-standard approach to unified communications.
Alexi Sarnevitz will speak on customer-centric retailing strategies at the ECR Conference in October.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The information technologies centre aims to increase ICT co-operation between SA and Korea
Organisations must bridge the gap between the contact centre and external knowledge workers, says Henry McCracken, regional sales director, Africa, at Aspect Software.
A customer service specialist for a US-based bank won Interactive Intelligence's Outrageous Interactions call centre contest.
Maximizer Software enables online social networking for SMEs with Web 2.0 technologies.