Given the skills shortage, government should consider investing in an integrated CRM solution, says Keith Fenner, strategic sales director, Softline Accpac.
The customisable CRM solution is made up of sales, marketing, customer services and support modules.
The company designed, built and is running a Cape Town-based contact centre for the Australian ISP.
The company recently won awards for best customer service, IT employer and marketing campaign.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Companies wanting to expand internationally can now look to Switch Telecom's latest offering.
ITWeb CX Summit Executive Dinner
The service desk management solution features enhanced usability and expanded support for ITIL Version 3.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Antinomy, Business Connexion and Jera Consulting were the company's top three resellers over the past year.
The mini-applications include productivity-enhancing features and provide secure access to enterprise application data and services.
This is a quality management tool for call centres.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: NCR releases banking solution, Damovo speeds Hertz call centre, and Amazon opens content delivery service.
The company moves towards profitability as it sees solid earnings growth.
The varsity has signed a multimillion-rand deal with Bytes Communications Systems.
The company won two BPESA innovation awards for implementing a new customer interface at MultiChoice.