The companies partner to provide open and easy access to free company data for CRM customers.
Interactive Intelligence will release an upgrade of its all-in-one IP communications software suite.
The growth in mobility has changed the way enterprise customers conduct business, says Ashley Ellington, MD of Softline Enterprise.
ITWeb examines the 'Virtualisation of the Enterprise' during its July conference.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A separate card is being considered for foreign nationals.
ITWeb CX Summit Executive Dinner
Genesys Telecommunications Laboratories named Intelleca as its EMEA African Partner of the Year at its user conference in Berlin.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: VC firms back 'Skills Manager', Nestle Nespresso selects Nortel, and Sage awards partner status.
The initiative will pilot in December, but will only be for South Africans, says the Department of Home Affairs.
The Public Protector's office will run SAP case management software.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
An Avaya sub-Saharan Africa conference provided the financial sector with insight into future call centre trends.
In this World Wide Wrap: Self-service drives success of call centres, Source Technologies makes Lynch VP, and Regulatory DataCorp releases Web self-service.
In this World Wide Wrap: UK call centres worsening, CRM set for growth, and Sage, Tasaa partner.
Province takes steps to corporatise the GSSC and set up a transport body.