In this World Wide Wrap: Report stresses role of CRM, Mitel enhances contact centre suite, and Model Metrics appoints Bernard.
The utility establishes a R90 million operations centre to track trains and locomotives, in real-time, 24/7.
The Accenture and SAP AG offering aids consumer products companies to improve their return on trade promotion investments.
AudioCodes and Intelleca will deploy Mediant 8000 Media Gateway in conjunction with VoiceGenie into a first tier local network operator.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
There is a clear need for BI to be made available to the broader base of business.
ITWeb CX Summit Executive Dinner
The Rea Vaya e-ticketing tender could be worth up to R500 million.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The bank establishes a contact centre in the Coega IDZ BPO Park, on the outskirts of Port Elizabeth.
The company will help NetQoS expand its presence in Africa, the Middle East and Latin America.
In this World Wide Wrap: Juniper names CEO, NCR appoints sales director, and Oz holds ICT careers week
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company is finally awarded the protracted command and control ICT contract.
Gores and Siemens plan to invest approximately EUR350 million in the joint venture
In this World Wide Wrap: Minister awaiting fraud report, Council to automate payments and RedPrairie creates employee self-service application.
Province launches corruption-proof traffic police to fight roads carnage