In this World Wide Wrap: Microsoft introduces on-demand, Kiwibank to test self-service kiosks, and NCR eyes other industries.
The company will take a CRM focus at Computer Faire, which takes place at the Sandton Convention Centre from 20 to 23 May.
The company bolsters its resources, skills and product offering in a bid to target the workforce optimisation market.
Its Global Customer Support Centre is recertified under the Service Capability & Performance standards for the third consecutive year.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Security is a critical priority for organisations managing confidential voice and data communications over an IP network.
ITWeb CX Summit Executive Dinner
The company reports a 75% increase in turnover in its first year.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Mobile architecture for BlackBerry, people fail SOA, and HP unveils new products.
In this World Wide Wrap: FrontRange acquires Centennial, T-Mobile selects Software AG, and Aveksa is ready for IBM Tivoli.
In this World Wide Wrap: Toddler's death prompts warning, Adepto lowers VOIP rates, and Nu Teck wins contract.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
M-IT was recently awarded ISO9001:2000 certification.
The country's electricity crisis has little influence on the lack of interest in SA's offshoring offerings.
The local contact centre equipment market should look to SMEs as a potential growth area, says Frost & Sullivan.
In this World Wide Wrap: Call centres face hard times, contact centres can enhance shopping, and call centres try remote working.