The back-office hub has been allocated R1.5 billion for the 2008/2009 financial year.
Dilley Naidoo is named as CEO of OneCall Solutions.
In this World Wide Wrap: PCI encrypts voice call, iQor opens third call centre, and Summit highlights customer satisfaction.
Softline Pastel's contact centre won multiple awards at the ContactCentreWorld.com benchmarking competition.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Goldmine Enterprise Edition was selected as ISM's 2008 Top 15 CRM Software Solution in the SMB category.
ITWeb CX Summit Executive Dinner
CEO Llewellyn Jones concedes "mixed results" in customer service.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The companies will boost skills levels in the contact centre, business process outsourcing and offshoring markets.
This was possible through a platform which integrated CMS, CRM and pMailer.
By 2015 the cost of electricity will exceed the cost of IT infrastructure, says IDC.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company provided a text-based fraud reporting channel and SMS text alerts for claims processing.
No amount of fancy technology can replace the people skills of a call centre agent when the going gets tough.
Flexible working becomes the norm, but not everyone's happy.
In this World Wide Wrap: Unification raises appreciation, WCC implements automated Speech Dialler, and LiveOps wins award.