TransUnion Analytic and Decision Services' Commercial Behavioural Scorecards enhance SAB's customer service.
Barloworld Equipment has implemented the Maximizer CRM solution to better manage its clients and increase the efficiency of its marketing campaigns.
i5 named 2008 Global Microsoft Dynamics CRM Partner of the Year
In this World Wide Wrap: PlateSpin unveils new packaging options, UltraLevel announces disaster recovery event, and Business continuity threats top risk list.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Ongoing maintenance on headsets is often neglected and can lead to unnecessary costs.
ITWeb CX Summit Executive Dinner
With the new partnership, on-the-road sales professionals, business owners and others relying on popular BlackBerry devices will be able to store more critical data from Maximizer CRM onto their mobile device.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Intelleca deal is one of two acquisitions concluded by the Altron subsidiary in the last financial year.
Intelsat serves the Asia-Pacific region with unsurpassed global interconnectivity through its robust terrestrial and satellite network.
Intelleca will continue to focus on its core competencies and report into Bytes Technology Group through Bytes Communication Systems.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company will continue to service about 2 000 users for another two years.
Nelson Mandela metropole is readying a R46 million CRM, billing and ERP system.
In this World Wide Wrap: Avaya unveils '911' solutions, Altitude unveils 3.5 Release, and Diamond Bank, Weco Systems partner.
Plain English query tools create a stir in the local BI user market.