GoldMine Premium Edition and FrontRange Voice have been recognised for leadership in CRM.
Government and industry want to train 6 000 entry-level contact centre agents per year.
This month, Numara Software South Africa celebrates eight years of supplying service desk solutions in SA.
Galetti Commercial and Industrial Property Brokers have implemented GoldMine to help manage their growth.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Scottish and Southern Energy will use eGain to further develop its customer service strategy.
ITWeb CX Summit Executive Dinner
Merchants scores a R60 million deal to establish the first Australian contact centre in Cape Town.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Gauteng and SAP migrate 1 000 social workers from paper to an electronic platform.
In this world wide wrap: ITT chooses RTS 2.0, Java, .NET team up, and Intertech unveils iBATIS.
In this World Wide Wrap: Nacha launches e-billing service, Informz donates services, and e-marketing company changes name.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Siemens releases solutions, VoltDelta, Transera partner, and Sloan Valve selects AMC.
Softline Enterprise's Sage SalesLogix v7.2 is the SearchCRM.com 2007 Product of the Year in the CRM suite, SME category.
An SME's success relies heavily on satisfied customers and for this reason, getting loyalty is important.
In this World Wide Wrap: Tier1 Research releases CRM report, insurers must focus on CRM, and ParkTrent implements Nobel Systems.