In this World Wide Wrap: TelcoSI to provide Empirix solutions, 5point unveils Vision Series kiosk, and ATMs top self-service list.
The Forrester Wave: Service Desk Management Tools, Q2 2008 names CA Unicenter Service Desk as a leader for large and small enterprises.
In this World Wide Wrap: Sybase, Datasquirt partner, survey reveals security concerns, and Ingle opens expanded contact centre.
In this World Wide Wrap: SAS, Avnet open BI centre, Noetix receives US patent, and Department of Medicine uses BI.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Businesses can avoid mailing and paper costs and streamline customer payment cycles.
ITWeb CX Summit Executive Dinner
Decisions loom on the Eastern Cape 10111 contact centre and the Cape Town Tetra network.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The police have learnt from the recent 10111 disaster.
In this world wide wrap: Money wasted on outsourcing, IT job security falls, and Kenya eyes call centres.
The latest version of Infor CRM Epiphany Outbound Marketing features retail-specific enhancements. [Local rep: Softworx]
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
A data line fault left the R600 million contact centre dead in the water on Friday.
Henry Ford's revolutionary assembly line just got a modern-day makeover and promises businesses more efficiencies.
Connection Telecom offers an Asterisk boot camp to take open source telephony out of the hands of weekend warriors.
In this World Wide Wrap: Avaya opens Hyderabad GSD centre, Scicom implements qualification, and call centres face crackdown.