1776 - The idea of outsourcing has its roots in the `competitive advantage` theory propagated by Adam Smith in his book The Wealth of Nations.
In this World Wide Wrap: Report reveals CRM best practice, EnterpriseWizard releases application, and DiData wins deal.
Bytes Communication Systems has retained a majority share of the solutions provider call centre business in southern Africa.
This has resulted in solutions which have seen adoption and use around the world
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The ongoing evaluation of the effectiveness of a company`s systems is vital, says Caron Mooney, director of IS Partners.
ITWeb CX Summit Executive Dinner
South Africa compares favourably with First World countries in using contact centres, says Genesys.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The hi-tech contact centre replaces six outdated facilities and is expected to enhance the province's fight against crime.
The company`s contact centre has received a Best Customer Service Award.
Intelleca won the National Technical Innovation of the Year at the National BPO Awards, held in Durban.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
There should be more visible tax breaks for companies investing in the local contact centre industry, says Jean Arnall, key accounts manager at Atio.
The new lottery operator has coped with thousands of queries since going live.
In this World Wide Wrap: BB&T offers mobile services, HSBC unveils global services, and Countrywide uses Virtual Hold.
The bank has deployed Microsoft Dynamics CRM in its treasury and corporate banking division. [Local rep: IS Partners]