A dynamic customer retention strategy allows a business to grow its revenue among existing customers.
Maximizer Software has boosted its third quarter revenue by 12% to $4.9 million.
Interactive Intelligence has upgraded its Customer Interaction Centre contact centre automation software.
Most firms do not exercise the full potential of their call centres.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Gold Circle Racing has invested R1m in DataVoice recording solutions from Spescom DataFusion.
ITWeb CX Summit Executive Dinner
Blue Coat Systems has named Dimension Data the Global Systems Integrator of the Year 2006.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
BulkSMS is providing help services for its Web-based and desktop application communication services, for its German and Spanish business clients.
Sanlam Investment Management has purchased a DataVoice telephony recording solution from Spescom DataFusion.
Interactive Intelligence announced its preliminary record financial results for the third quarter of 2006, with expected total revenues to be between $21 million and $22 million.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
What can be simpler than adding a new vehicle to an existing policy? Quite a few things, as it turns out.
Steady nerves, self confidence, diplomacy, careful training and the ability to think clearly while fatigued. Job ad for a hostage negotiator? No - UCS helpdesk support technician.
SDT Financial Software Solutions will implement its Amsolf solution at Alliance Insurance Company Lesotho, valued at R1.2 million.
Workforce optimisation is redefining the alignment of people, processes and technology in contact centres.