Steady nerves, self confidence, diplomacy, careful training and the ability to think clearly while fatigued. Job ad for a hostage negotiator? No - UCS helpdesk support technician.
SDT Financial Software Solutions will implement its Amsolf solution at Alliance Insurance Company Lesotho, valued at R1.2 million.
Workforce optimisation is redefining the alignment of people, processes and technology in contact centres.
Interactive Intelligence has introduced its latest Interaction Dialer outbound dialling and campaign management product.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The city is focusing on activities which need attention at its upcoming conference.
ITWeb CX Summit Executive Dinner
CQS Technology Holdings expands its East African market.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
MicroWorld Technologies, a developer of anti-virus and content security products, has opened a local office.
Internet Protocol (IP) telephony systems contribute to improved agent productivity and service levels.
Direct Channel has invested an additional R1.6 million in Spescom DataVoice voice recording solutions.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
CRM Magazine has named Maximizer Software as the CRM vendor best serving SME requirements. [Local rep: Camsoft Solutions]
Local IT companies partake in an outsourcing programme.
VoxTelecom has helped Wine of the Month Club shave R500 000 a month off its telephony bills by implementing a VOIP network.
Tellumat Telecoms has appointed Group 108 as a supplier of the Inter-Tel range of voice and call centre solutions.