ATIO Corporation has implemented its first Nortel Networks solution in South Africa.
Xtel, a fully scaleable telephone management system that operates in both single site and large multi-site environments, is managing over half a billion rand worth of telecoms spend per annum.
Business process outsourcing is key to SA`s economic growth, but the high cost of telephony stands in its way, says Phumzile Mlambo-Ngcuka.
SAS has been positioned in the Leaders Quadrant in the 'Magic Quadrant for Customer Data Mining, 1Q06' report by Gartner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Spescom DataVoice, has extended its partnership with Siemens by adding support for the very latest Siemens HiPath CAP 3 telephony architecture to its solutions.
ITWeb CX Summit Executive Dinner
Genesys has introduced two products designed to ease call routing and manage call centre IP infrastructure, the company says.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Softline Accpac has announced the immediate availability of the latest version of its customer relationship management (CRM) solution, Accpac CRM version 5.8.
DataPro has acquired open source PABX and call centre vendor BizCall.
Joint Venture Pump Services has implemented HEAT, the customer service management solution from FrontRange Solutions, to gain better control of its daily activities.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Kagisano Group Holdings invested R1.3 million in call centre technology from Spescom DataFusion.
The latest version of Microsoft CRM will be on show at Customer Management World Africa until 10 March, says Liquid Thought.
There has been growth in the use of new technology in call centres, the Merchants Global Contact Centre Benchmarking Report 2006 has revealed.
A change in its revenue profile has helped improve margins, says Interconnective Solutions.