UCS Solutions, a provider of business and IT solutions to the retail and manufacturing industries, has implemented FrontRange Contact Centre.
Softline ACCPAC business partner, AccTech Systems, will assist Malawi`s Agricultural Commodity Exchange (ACE) to set up a Web-based commodity portal using ACCPAC CRM`s hosted system solutions.
AccTech Systems, a Softline ACCPAC business partner, will install ACCPAC CRM at audiovisual system integrator, ETA Audio Visual, to streamline its sales, marketing and customer care division.
American Water is using Avaya IP telephony and contact centre applications to launch customer service operations.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The FrontRange share was boosted on Friday after the company issued a trading statement.
ITWeb CX Summit Executive Dinner
The convergence of five major marketing forces means that suppliers must pay much more attention to their customers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
SA is poised to get its own virtual call centre agents, based on a successful Australian technology.
Montecasino and Infinity have developed a new solution to expand the casino`s loyalty card programme to external vendors.
Dimension Data has urged contact centres to participate in its eighth global study to benchmark performance levels and best practices within the industry.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
CIDA City Campus has launched a contact centre simulation site to train call centre agents.
If your business runs a customer relationship management (CRM) application, it qualifies as a call centre, says Rasheed Hargey, managing executive of Tellumat`s communications group.
3Com has enhanced its Internet Protocol (IP) telephony software for small and medium enterprises (SMEs).
IBM`s new Integrated Delivery Centre should have positive local spin-offs, says IBM.