Spescom DataFusion has completed a call centre upgrade for Sovereign Health, a medical scheme administration company.
ProScan Systems has upgraded its support services with the HEAT help-desk and call centre system.
Cape Town`s ArabellaSheraton hotel has installed a guest service tracking system, managed by HEAT service management software.
FrontRange Solutions and Sourcecom have signed two agreements to enable the companies to benefit from market shifts in telephony services and customer relationship management.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Dimension Data`s Mike Fairon says the latest contact centre research suggests companies risk losing more customers due to cost-cutting.
ITWeb CX Summit Executive Dinner
Local financial institutions are following the European trend of minimising the use of people in call centres, says Dimension Data company Merchants.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The mySAP CRM platform has been enhanced to benefit telecommunications companies, says SAP.
Great leaders recognise that the success of their brands depends on their people.
Medscheme has contracted FrontRange to customise the HEAT service and support solution to improve its administration systems.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Tilos Business Solutions, the international solution developer and outsourced service provider, has launched www.infoslips.com
Interactive Intelligence will provide Central Taxis with the Customer Interaction Centre contact centre automation solution.
Spescom DataFusion has implemented Avaya call centre technology at Innofin.
The Western Cape call centre industry attracted R380 million in new investment commitments last year - and 2005 should see similar investment, says CallingtheCape.