Intershop has announced a strategic alliance with softlution that will see its Enfinity platform being combined with softlution customer relationship management solutions.
Accounting software maker ACCPAC has announced ACCPAC Online, an application service provision (ASP)-based service that makes all of the company's applications, including its CRM tools, available online.
Spescom has supplied a contact centre solution to Cell C to support its client-facing communications.
Insurance company Metropolitan has gone live with a R1 million expansion of its national call centre, undertaken by Comparex Africa.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
EDS SA has trained and employed 12 call agent operators in the first phase of its Call Agent Training Programme social responsibility project.
ITWeb CX Summit Executive Dinner
Bill Hoggarth, MD of SAS Institute SA, believes companies face the burden of data overload and turning large quantities of data into meaningful information.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Teradata, represented locally by National Data Systems, has announced the Retention Manager customer relationship management (CRM) solution for financial institutions.
Interactive Intelligence has appointed Atio as a value-added reseller (VAR) for its range of software solutions.
Chordiant Software, a unified customer relationship management company, has opened a facility in Johannesburg that is co-located with its local distributor Bytes Business Solutions.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Broadcast signal distributor Sentech has purchased two Primergy servers from Fujitsu Siemens Computers to spearhead a new Web-based SAP customer relationship management application.
Spescom has been awarded Avaya Gold business partner status in the sub-Saharan region.
CS Holdings (CSH) recently implemented the HP OpenView Service Desk 4.0 service software offering.
PricewaterhouseCoopers (PwC) has unveiled its Customer Relationship Management (CRM) ACCELL initiative to assist companies with CRM issues.