SAS Institute has been contracted to provide a customer intelligence solution for Metropolitan Life.
Almost 80% of respondents to a local survey conducted by CompTIA`s Services Section said the quality of their IT providers` service "meets expectations".
First National Bank (FNB) has licensed the SAS Marketing Automation solution to increase its customer-centricity through personalised marketing campaigns.
In a deal worth R3.2 million, Dimension Data has implemented a virtual call centre to improve Discovery Health`s customer service.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CRM2, a regional partner for Infra, has announced the InfraActive solution.
ITWeb CX Summit Executive Dinner
According to the Gartner Group, the Alcatel OmniTouch contact centre solution is positioned in the leader quadrant for the Europe, Middle East and Africa region.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Integrated Card Technology, an associate company of Namitech, will provide smart cards for Lanc^ome SA`s electronic relationship programme.
Anil Srivastava, Avaya`s VP of channel management for the EMEA region, reinforced Avaya`s CRM and IP convergence strategy by addressing key partners in SA during a recent visit.
AdvanceNet says it will install its Pivotal software at Group Five to enable the company to improve its customer relationships.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Spescom has embarked on a project to integrate several of Auto & General's regional call centres.
The knowledge management world has become strangely quiet since the last time ITWeb covered it in a major feature a year ago. Though this is not surprising, it doesn`t mean that knowledge management is dead.
Technology has restored organisations` ability to foster close relationships with customers.
Hollard Insurance has signed a deal with Dimension Data for the implementation of the IntraCS knowledge management (KM) framework developed by Intervate.