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2:00
Call centres
Oct 17, 2001

Grintek predicts network, call centre growth in Africa

Karl Osswald, Africa partner manager of unified networks at Grintek Telecom, sees Africa as a new market for unified networks and call centres.

Saab Grintek
2:30
E-billing
Oct 16, 2001

Using invoices to build customer relationships

Electronic bill presentation and payment is set to change the way companies use invoices to build customer relationships, says Heath Turner, sales and marketing manager at The E-mail Corporation.

Striata
5:40
ERP
Oct 10, 2001

CRM in the extended enterprise

In the second of a series on a step-by-step approach to the extended enterprise, it is noted that a successful customer relationship management (CRM) strategy is dependent on a collaborative community.

Paul Whalley
2:30
Goldmine 5.0
Oct 10, 2001

Square One to distribute GoldMine

Square One Solutions has been appointed as a local distributor for the FrontRange GoldMine 5.0 customer relationship management software.

Square One Solutions
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

3:10
Oct 9, 2001

Redflag referral service reports strong growth

Business referral service Redflag says it is showing strong growth in Gauteng. The service attributes its success to the smooth functioning of its call centre and its customised database.

Staff Writer
11 - 11 August 2026

ITWeb CX Summit Executive Dinner

3:00
CRM
Oct 8, 2001

Customer contact woes

Musings on the reasons why a certain clothing retailer hasn`t yet found its way to an integrated approach to customer relationship management.

Basheera Khan
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

1:50
Call centre
Oct 3, 2001

Plascon outsources to I-Fusion

Plascon has outsourced part of its call centre requirements to I-Fusion in a contract valued at R1.2 million.

Cogent Communications
2:00
CRM
Oct 2, 2001

ACCPAC enters CRM market

ACCPAC International says it will extend its business offerings by entering the customer relationship management (CRM) industry.

Sage Enterprise
2:30
Intellectual capital
Sept 25, 2001

EY features in knowledge enterprise study

Ernst & Young (EY) says it has been placed first in the 2001 Most Admired Knowledge Enterprises study for its ability to develop and deliver knowledge-based goods and services.

Ernst & Young
11 - 11 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

2:00
Help desk
Sept 25, 2001

NBC contracts DiData

Negotiated Benefits Consultants (NBC) has contracted Dimension Data to implement and manage a new help desk system.

Dimension Data South Africa
3:40
One-to-one marketing
Sept 19, 2001

Control your own destiny with one-to-one marketing

Customer relationship management has entrenched itself in the corporate world during the last five years, but typical customer engagements are still centred on product sales, rather than on customer requirements.

Doug Leather
4:10
CRM
Sept 12, 2001

CRM changes business

Computer Sciences Corporation says customer relationship management (CRM) is turning traditional business and customer service upside down.

CSC
4:40
Channel
Sept 12, 2001

Compaq focuses on customer, channel

According to Gary De Menezes, customer relationship management and e-commerce director for Compaq Computer, the company is moving towards providing total IT solutions.

Compaq Computer
 
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