Nigeria-based Soft Solutions has signed a solution provider contract for the BMC Service Desk Solutions Range.
Mitel Networks has released a range of applications from the March Networks 6100 Contact Centre Solutions portfolio. [Local rep: NetCom CRM]
Avaya and IBM will develop and provide joint communications management, customer relationship management and contact centre solutions.
Intact Solutions has appointed Doug Leather as its new MD. He replaces company founder Richard Lees, who has emigrated to the UK.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
FrontRange Solutions has contracted ICT Convergence to provide Scala Business Solutions with HEAT service optimisation software for resale in Kenya, Uganda and Nigeria.
ITWeb CX Summit Executive Dinner
Banks are spending less on IT than vendors would have everyone believe, said Remus Brett, lead analyst at Datamonitor, speaking at the Unisys International Management Centre in France.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Business Objects will host a series of breakfast briefings in Johannesburg and Cape Town in September on the role of business intelligence in customer relationship management.
Spescom DataFusion has implemented a Cisco-based Internet protocol telephony and integrated contact centre communication system for 20twenty.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Dimension Data says 66% of the staff at its Customer Contact Solutions (CCS) interactive customer management facility comprise of previously disadvantaged individuals.
Video-over-networks is transforming call centres by reducing the time required to train agents, believes Mark Chertkow, MD of Graphic Image Technologies.
FrontRange Solutions has appointed KeyLogistics, a member of the KeyTools Group, as the niche distributor for the Goldmine product in SA.
Africa Data Holdings has introduced its hello world! call centre solution.