Chordiant Software, represented locally by Bytes Business Solutions, says its products are now available on the IBM WebSphere application server platform.
Personalisation is a business imperative, and the backbone of loyalty and one-to-one marketing campaigns, but it does have the potential to over-step privacy boundaries.
SAP says ISM has ranked the mySAP Customer Relationship Management (CRM) software as one of the top 15 CRM packages in its 2002 evaluation of providers.
Tony Farah, executive chairman at Spescom, says data integrity and the correct management thereof are essential for the successful running of a business.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
AdvanceNet is to implement its Pivotal eRelationship 2000 solution at Sygenta SA to assist the company in its interactions with its clients.
ITWeb CX Summit Executive Dinner
World Online has announced its My.WorldOnline facility to its dial-up subscribers, offering administrative and other services associated with Internet accounts.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Avaya will examine the future of converged business communications technologies at the Dimension Data Customer Interactive Solutions conference starting on Wednesday in Vanderbijlpark.
Nortel Networks has announced two Interactive Voice Response (IVR) platforms for enterprises.
Avaya has formed an alliance with Hitachi through which the companies will jointly develop and provide solutions for customer relationship management.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Avaya has announced a global alliance with IBM to integrate its customer relationship management (CRM) solutions with IBM`s middleware, e-business and eServer solutions.
In a sluggish economy, customers spend less, making it doubly important for companies to gain share of customer rather than share of market.
Cognos says it has won the Service and Support Professionals Association (SSPA) WebStar Service Award for its Cognos customer services portal.
HP is building a pre-repair qualification and repair facility in Port Elizabeth to benefit its Eastern Cape customers.