Remedy has announced the Remedy Citizen Response customer relationship management (CRM) solution for government organisations.
FrontRange Solutions has announced the GoldMine Everywhere 1.2 update, which is designed to support GoldMine FrontOffice 2000.
JD Edwards, a Nasdaq-listed business applications vendor, will acquire US-based YOUcentric, a privately-held maker of Java-based customer relationship management (CRM) software.
A company`s internal processes need to be working properly before they can be e-enabled, says Richard Firth, chairman and CEO of MIP Holdings.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Cambridge Technology Partners says it has expanded the solutions offered by its financial services practice.
ITWeb CX Summit Executive Dinner
Bateleur has launched Pro-2-Col, its locally developed debt management software which the company says fills a gap in traditional customer relationship management (CRM) systems.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Digital Mall won three call centre awards at the recent Call Centres Africa 2001 Industry Awards.
DigitalMall says it has achieved a 60% customer retention rate using technology driven by Avaya and supplied by eContact Solutions.
PIC Solutions will provide Edcon with the CredITMentor Service to support the retailer`s development and implementation of credit and customer relationship management systems.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
KeyTools has unveiled the KeyGold software package that integrates several GoldMine tabs to and from Palm-based handheld devices.
Atio says it has been appointed as a value-added reseller (VAR) for CELLIT Technologies, a provider of customer interaction management solutions.
Medscheme hopes to realise a 7.5% increase in productivity in its new national call centre by utilising eContact Solutions` Quintus suite of products.
There`s no doubt that 20twenty`s Wired Warriors - as ridiculous as that title may sound - know the true meaning of customer satisfaction.