Virtual Systems Technologies (VST) has upgraded its call centre technology to Atio`s Call Sequencer.
Alcatel and Genesys Telecommunications have announced plans to purchase IBM`s CallPath assets.
Enterprise Solutions, a business unit of Siemens, has implemented an Aspect Call Centre solution at 3Com SA.
ITWeb tried the telephone shopping option offered by bluebean.com, Standard Bank`s financial services and online shopping portal. Though making a purchase is easy enough, delivery and aftersales service is disappointing.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Brendan van Staaden, MD of Inter-Active Technologies, writes that he recently encountered a group of middle managers all of whom were involved in the management of a call centre of some description or another.
ITWeb CX Summit Executive Dinner
Siemens Telecommunications has installed a R4 million call centre solution at Technikon SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Mauritius Telecom has selected Sofrecom to supply the convergent Ga"ia solution to support its business.
PM Tech has secured the local distribution and support rights to the Mastersoft call centre software solution.
Absa Bank and Dimension Data have signed a non-exclusive strategic alliance, valued at R100 million per annum, which will see the e-business network integrator servicing the bank`s customer-facing needs.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
SAS Institute has announced version 2.0 of its Supplier Relationship Management solution.
Teradata, represented locally by National Data Systems, has announced seven pre-packaged customer relationship management (CRM) solutions.
Workflow technology is the catalyst that allows companies to achieve full benefit from customer interaction centres, believes Mark Ehmke, MD of Staffware SA.
Bluebean.com, Standard Bank`s online shopping and financial services portal, has partnered with retailing specialist newcomer, Tanua Technologies.