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2:20
PBX
May 23, 2001

NetCom CRM assists TELG

TELG, a healthcare management consultancy, has implemented a NetCom CRM Mitel SX-2000 Light PBX.

IT Public Relations
3:00
Customer relationship management
May 22, 2001

CRM systems must handle all points of contact

Any successful customer relationship management (CRM) system must ensure that all points of contact with the customer are handled with consistent quality, says Mark Ehmke, MD of Staffware SA.

TechSoft
2:20
Customer relationship management
May 22, 2001

ACCPAC unveils wireless CRM solution

ACCPAC has released the eCRM Internet- and wireless-based customer relationship management (CRM) solution.

Sage Enterprise
3:40
Call centre management
May 18, 2001

Prestasi goes live with call centre solution

Prestasi Brokers has gone live with an advanced call centre management solution installed by Siemens Telecommunications at Prestasi's Midrand branch.

01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:50
Online services
May 18, 2001

Oracle provides online CRM services

Oracle has announced the Support.Oracle.com suite of online customer relationship management (CRM) services.

Oracle SA
03 - 03 October 2026

ITWeb CX Summit Executive Dinner

1:30
Rebranding
May 17, 2001

Quintus changes to Avaya eContact

The Quintus call centre suite of products is to be rebranded as Avaya eContact due to the buyout of Quintus in the US by Avaya.

01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:30
May 17, 2001

PBC releases suite of customer interactive centres

Philips Business Communications (PBC) has launched the 400/250 Series suite of customer interactive centres.

Philips
2:00
May 17, 2001

Izodia establishes Global Support Centre

Izodia, formerly Infobank, has opened a Global Support Centre at its local office to provide support to its customers worldwide.

2:40
Heat
May 15, 2001

Travel Technologies installs HEAT from FrontRange

Travel Technologies is implementing the FrontRange HEAT customer support software.

03 - 03 October 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

3:20
Customer Interaction Centre
May 15, 2001

Rand Water implements call centre

Dimension Data, in partnership with Manchu Consulting, has co-ordinated the implementation of a pilot call centre at Rand Water.

Dimension Data South Africa
8:50
Peer-to-peer
May 14, 2001

Slashing IT costs Napster-style

Touted as the "next killer app" for the Internet, peer-to-peer is maturing from the file-sharing Napster model to a computing paradigm that can decimate IT costs by "unwasting" massive amounts of storage and computing capacity.

Jason Norwood-Young
2:20
May 10, 2001

Teradata launches logical data model

Teradata has unveiled its Communications Logical Data Model Version 5.0. [Local rep: National Data Systems]

Alison Bull Communications
2:00
Smart
May 9, 2001

Cognos, Lebensart team up

Cognos and Lebensart Technology have partnered to integrate Cognos business intelligence with the Lebensart Smart System, a customer relationship management solution.

Cognos Africa
 
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