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1:20
Feb 14, 2001

Alexander Forbes implements Quintus contact centre

As a result of new pension legislation requiring increased interaction with customers, Alexander Forbes has installed Quintus eContact solutions.

2:00
RiskMentor
Feb 14, 2001

HomeChoice picks PIC for risk management

PIC Solutions has been selected by HomeChoice to support the home shopping organisation`s ongoing development of credit risk and customer relationship management systems and strategies.

PIC Solutions
2:50
Call centres
Feb 12, 2001

i-Fundi completes pilot phase of Grintek call centre

Following the awarding of a Grintek call centre to i-Fundi at last year's Call Centre Africa exhibition, i-Fundi says its pilot phase is complete and its professional assistance service is online.

Saab Grintek
2:00
Feb 12, 2001

Damgaard XAL 3.1 released

NavisionDamgaard has announced the availability of Damgaard XAL 3.1, containing five modules that use the Internet to help companies profit from e-commerce and customer relationship management.

IT Public Relations
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:40
AgentCare
Feb 9, 2001

NeuralAct implements neural network technology

NeuralAct says it is using neural network technology in its AgentCARE software to assist companies to run their call centres more efficiently.

12 - 12 August 2026

ITWeb CX Summit Executive Dinner

1:20
CRM
Feb 6, 2001

CRM has a bright future in SA, says DiData

Although the GartnerGroup foresees an increasing number of customer relationship management (CRM) project failures, Andrew Briggs, GM of Dimension Data`s Customer Management business unit, is more positive about the outlook for South African businesses.

Dimension Data South Africa
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:20
Voice recording
Feb 6, 2001

Grintek completes voice recording installation

Grintek Telecom has completed what it believes to be the largest voice recording installation on a single site for the call centre operations at Discovery Health.

Saab Grintek
3:00
Feb 6, 2001

CCH, Big 9 sign co-sourcing agreement

CCH and the Big 9 Corporation, which provides tourism products and services, have entered into a co-sourcing agreement to implement a contact management centre at CCH Hosted Services` facilities in Midrand.

3:30
Ixos
Feb 5, 2001

Ixos user base on the increase

Supported Software, sole representative of Ixos Software in sub-Saharan Africa, says the local Ixos user base has grown significantly since 1997.

12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

3:20
Acquisition
Feb 5, 2001

CommSoft acquires Marketing Technologies

The CommSoft Group has bought Marketing Technologies, a developer of the Brains customer relationship management solution.

IT Public Relations
2:20
Feb 1, 2001

Macola, Interact release CRM solution

Macola Software and Interact Commerce have announced the release of their Customer Relationship Management (CRM) Integrator solution.

3:50
Integration
Jan 31, 2001

Call centre, back office integration is vital

Mark Ehmke, MD of Staffware SA, believes that integration between call centres and companies` back office infrastructure is essential.

TechSoft
1:40
Jan 31, 2001

DiData signs distribution agreement with InterVoice-Brite

Dimension Data (DiData) i-Commerce Services has entered into a distribution agreement with InterVoice-Brite, an interactive voice response systems company.

Dimension Data South Africa
 
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