Hollard, a local insurer, has chosen the Quintus suite of products, supplied by eContact Solutions, to power its drive into increased electronic contacts with business and consumers.
Staffware has launched four new business divisions which will be dedicated to developing solutions for e-business markets.
British Airways has chosen Java technology from Sun Microsystems to be used by its customer service agents around the world.
Dimension Data (DiData) is establishing service call centres to provide its customers with one-call access to its infrastructure skills.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
AmVia-Voicematix says it has installed its AllMedia Contact Centre at Dialogue Communications, an outsourcing and co-sourcing company.
ITWeb CX Summit Executive Dinner
Genesys, a provider of customer relationship management solutions, has announced G6, the latest version of its contact centre suite.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
i-Fundi, a call centre company based in Randburg, is offering professionals a virtual personal assistant (PA) service that promises to free up valuable time.
EDS Africa has announced its Leveraged Customer Interaction Centre, designed to handle inbound and outbound calls and provide back office processing support.
Avaya has been contracted to supply BSkyB with an advanced communications solution for its customer contact centres in Scotland.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
JD Edwards (JDE) has announced the general availability of its Extended Process Integration (XPI) technology, designed to enable companies to collaborate with multiple suppliers, customers and business partners.
AmVia- Voicematix, in conjunction with Cellit Technologies, has released a paper outlining the role customer interaction plays in implementing a customer demand strategy.
Customer management company Merchants, a wholly owned subsidiary of Dimension Data Plc, is to be re-branded as Dimension Data Customer Contact Solutions.
Oracle has announced three new products it says will improve the degree of collaboration in the manufacturing industry. It predicts that business-to-business (B2B) e-commerce is moving from transactions towards collaboration.