FrontRange Solutions says its certified partner, End 2 End Business Solutions, is realising business benefits with the GoldMine customer relationship management package.
MGX, in a joint venture with Peregrine Systems, has released the Get2Connect document exchange solution to the local market.
Mark Ehmke, MD of Staffware SA, believes customer care is key to securing competitive-edge in the business world.
Oracle and Hewlett-Packard have formed a relationship to market customer relationship management (CRM) solutions in SA.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Dimension Data and Business Objects have formed a partnership which they believe will have a significant impact on the local business intelligence (BI) market.
ITWeb CX Summit Executive Dinner
Customer relationship management (CRM) has become somewhat notorious for failed implementations. At the same time, most companies accept the strategic importance of CRM. How can these two facts be reconciled?
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Computer Faire has outsourced its call centre to Atio.
Spicer chairman Sas du Toit says he remains a substantial shareholder in his company despite selling a 3.3% stake worth R1.4 million this week.
FrontRange Solutions has appointed Kunene Solutions & Services (KSS) as a solution partner.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
First Technology has been appointed as an authorised service provider for Hewlett-Packard.
Sun Microsystems and PeopleSoft have entered into an alliance to deliver an Internet-ready customer relationship management solution for the communications and brokerage industries.
Mark Ehmke, MD of Staffware, believes workflow is the basis for creating instant information that is essential for customer service.
Spescom Datafusion has signed a multi-million rand contract with Computer Sciences Corporation (CSC) to supply the Old Mutual contact centre with Avaya interactive voice response equipment.