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2:10
Apr 20, 2001

Protek solution fits the bill for MTN Uganda

MTN Uganda has contracted Protek to supply it with a convergent customer care and billing system.

Protek
2:40
MySAP
Apr 20, 2001

SAP, PwC broaden partnership

SAP and PricewaterhouseCoopers (PwC) have extended their relationship to include the mySAP Customer Relationship Management suite of solutions in Europe, the Middle East and Africa.

PricewaterhouseCoopers
4:00
Acquisitions
Apr 20, 2001

Avaya finalises Quintus acquisition

Avaya has completed its asset purchase agreement with Quintus.

Avaya
2:20
Cognos business intelligence
Apr 20, 2001

Harrah`s Entertainment implements Cognos BI solution

Harrah`s Entertainment will use an enterprise business intelligence (BI) solution from Cognos to help it extract insight from its data warehouse.

Cognos Africa
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:20
Apr 19, 2001

Teradata enhances business intelligence application

Teradata has engineered an insurance-specific component for its Teradata Financial Services Behaviour Analysis business intelligence application. [Local rep: NDS]

Alison Bull Communications
03 - 03 October 2026

ITWeb CX Summit Executive Dinner

1:10
GoldMine
Apr 18, 2001

Resellers decide on GoldMine

FrontRange Solutions says a number of resellers have turned to its GoldMine customer relationship management solution for their clients.

01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

3:50
Business processes
Apr 11, 2001

Speeding up business processes and time to market

Gaining control of documentation flow results in a faster time to market, says Marc Scheepbouwer, marketing director at Global Technology Business Intelligence.

Global Technology
1:00
Absa
Apr 10, 2001

Absa outsources its free Internet call centre

Call Center Nucleus, MB Worksoft`s call centre outsourcing unit, has been awarded a multimillion-rand contract to provide an outsourced call centre service to Absa Bank in support of its free Internet offering.

MB Technologies
2:10
Apr 10, 2001

AmVia offers SMEs digital call management

AmVia - Voicematix has launched Messagemate, an all-in-one digital call management system developed for small and medium enterprises (SMEs).

AmVia
03 - 03 October 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

1:00
Apr 10, 2001

PeopleSoft SA expands CRM to WAP

PeopleSoft has announced the local availability of PeopleSoft Mobile Sales for Wireless Access Protocol (WAP) Phones, a scalable CRM solution.

PeopleSoft
2:30
Net-Picking
Apr 2, 2001

Migratory patterns of the lesser-spotted Web consumer

As most companies realise the benefit of hosting numerous communication and trade channels, it`s becoming more evident to traditional businesses that electronic commerce is not just about online shopping.

Basheera Khan
12:10
Online advertising
Apr 2, 2001

Targeting a market of one

Online advertising is an industry that`s ripened over the past two years, with new strategies and business models allowing for greater control over media campaigns. ITWeb takes a closer look at the South African market.

Basheera Khan
2:10
Heat
Mar 28, 2001

FrontRange wins 140 new US customers

FrontRange Solutions says more than 140 new US customers purchased HEAT helpdesk software from the company during the last quarter.

 
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