Medihelp has invested in a Remedy-based contact centre solution from AST ESM, a business unit of the AST Group.
Seagate Software has unveiled plans for the upcoming launch of Crystal Enterprise, its Web-based enterprise reporting solution.
IT-IQ, an IT training company, says it will be offering two-day courses designed by Help Desk 2000 to train help desk operators more effectively.
Peregrine Systems says it has paid $105 million in cash and shares to acquire service desk software products from Tivoli Systems. [Local Peregrine rep: CCH Enterprise Solutions]
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
PricewaterhouseCoopers (PWC) Management Consulting Services and BroadVision, a supplier of personalised e-business applications, have expanded their global alliance.
ITWeb CX Summit Executive Dinner
Avaya has announced the global availability of Avaya CT for Siebel e-business applications, a component in the Avaya customer relationship management software portfolio.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
M-Web, a local Internet service provider, has deployed the Applix customer relationship management (CRM) solution from local distributor Unihold.
An e-business model developed by Business Systems Group Africa is expected to open new delivery channels to manufacturers of big-ticket products, and at the same time, lower the barrier to purchase for consumers.
Genesys Telecommunications Laboratories has announced the general availability of Workforce Management 5.1.6, a browser-based interactive interface for call centre supervisors and agents.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Dimension Data believes e-commerce and customer relationship management (CRM) are so intertwined that it is classifying the technologies as interactive-commerce.
NavisionDamgaard and the Aston Group have entered into an account agreement with Xerox Europe under which Xerox Europe and Aston will market a solution based on Navision Financials.
Protek, a supplier of business and operational support systems, has released its Flagship Customer Care and Billing System, which is Wireless Application Protocol (WAP)-enabled.
Centurion-based Global Africa Projects is installing a SOS call centre facility in Maputo to be used for reacting to emergencies on the Mozambican stretch of the EN4 road.