Vodacom is upgrading its Web access control system, Webcon, which was custom-built for the company two years ago by MGX Software Development.
AmVia - Voicematix has introduced Short Message Service Messaging notification and Live Reply as part of its unified messaging offering.
3Com has announced its NBX Call Centre, which caters for small businesses, remote and branch offices, and company departments.
PeopleSoft says its Customer Relationship Management (CRM) Product Support solution has received the Support Centre Practices (SCP) certification award.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer service on the Internet will remain limited if it continues to be modelled on bricks-and-mortar systems, warns Amir Lubashevsky, CEO of EC-Hold.
ITWeb CX Summit Executive Dinner
A survey conducted by Datamonitor on behalf of PeopleSoft has found that customer relationship management (CRM) solutions are producing increases in revenue for insurance companies.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
NCR, represented locally by National Data Systems, has announced the availability of its Customer Relationship Management (CRM) Solution version 4.
Nedcor Group Insurance Brokers, the insurance brokerage division of Nedcor Bank, has implemented the Staffware workflow system to help improve employee efficiency and eliminate paper-based processes.
Peregrine Systems has announced the availability of its AssetCenter Automated Inventory system, which is designed to link business processes to elements in the corporate infrastructure. [Local rep: MGX Enterprise Solutions]
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Three Valleys Water has contracted Tower Technology and Staffware to implement an advanced customer relationship management system based on the respective companies` document and process automation technology.
Nortel Networks says its Clarify eFrontOffice solution has been voted as one of the top 15 customer relationship management (CRM) software applications by market research firm Information Systems Management.
MGX has announced the availability of the Apropos eVangelist contact centre solution designed for small to medium enterprises (SMEs).
SAP Africa is helping Minolco to streamline its business processes by providing the company with the mobile sales facility of its customer relationship management initiative.