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1:30
Nov 10, 2000

Surfers rewarded for loyalty on myZone.co.za

myZone.co.za, an online loyalty programme, was recently launched to reward users with points when they respond to e-mail marketing messages and surveys. Points can be redeemed for books, music, small appliances and gift vouchers.

2:30
Strategic partnership
Nov 10, 2000

Partnership allows for joint eCRM product development

Siemens AG's Information and Communication Networks group and Quintus have announced a strategic partnership to jointly develop and market next-generation customer relationship management (CRM) solutions.

2:40
PeopleSoft CRM
Nov 8, 2000

PeopleSoft unveils CRM portal

PeopleSoft has introduced a next-generation portal for customer relationship management (CRM), which will be the access point for an array of PeopleSoft e-commerce and CRM applications.

PeopleSoft
1:40
Quintus eContact Suite
Nov 7, 2000

Regal Bank chooses Quintus to profile client base

Increased service offerings through detailed customer profiling prompted Regal Treasury Private Bank (Regal Bank) to acquire the Quintus eContact Suite from eContact Solutions, with the first implementation stage due for completion in November.

01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:50
Call centre disaster recovery
Nov 7, 2000

Discovery Health contracts CCH

Discovery Health has contracted with CCH Hosted Services for disaster recovery hosting of its nine call centres.

12 - 12 August 2026

ITWeb CX Summit Executive Dinner

2:40
Apropos
Nov 6, 2000

Momentum invests R2.5m in Apropos

Sandton-based Momentum Employee Benefits, in an investment worth R2.5 million, has chosen the Apropos all-media solution from CCH Enterprise Solutions as the foundation of its contact centre.

01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:20
MySAP
Nov 3, 2000

Engen Petroleum goes live with mySAP CRM

SAP AG says Engen Petroleum has adopted mySAP Customer Relationship Management (CRM).

SAP Africa
2:10
SiteAngel
Nov 3, 2000

Patrol integrated with SiteAngel

BMC Software and master distributor CCH Enterprise Solutions have announced the local availability of Patrol Integration for SiteAngel, a product that provides Web monitoring and e-business management.

1:50
Restructure
Nov 2, 2000

FrontRange Solutions restructure puts sales focus on channel

As part of a market refocus and restructure, FrontRange Solutions, a subsidiary of JSE-listed Ixchange, is switching the product delivery and implementation function exclusively to its solution partner channel.

12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

4:30
Nov 1, 2000

PeopleSoft launches PeopleSoft 8 CRM

PeopleSoft has announced PeopleSoft 8 CRM, a suite of customer relationship management (CRM) applications for e-business.

PeopleSoft
3:00
Nov 1, 2000

FrontRange releases GoldMine Everywhere Server

FrontRange Solutions (formerly GoldMine Software), a division of JSE-listed Ixchange, has announced the local availability of the GoldMine Everywhere Server.

2:10
Learnership programme
Oct 30, 2000

Call Centre Academy develops Learnership Programme

Students qualifying through the Call Centre Academy, part of the MB Worksoft group, are being given the opportunity to gain hands-on experience at participating companies` call centres.

MB Technologies
1:50
Oct 27, 2000

Unisys provides Color Line with natural language solutions

Unisys has provided Color Line, Norway`s largest cruise and ferry operator, with natural language understanding technology, improving Color Line`s automated customer service with a voice-activated scheduling application.

Unisys
 
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