InterAct Global Call Centre Solutions has changed its name to NeuralAct and moved into the US market with its AgentCARE call centre software. The company says its next big step will be a Nasdaq listing.
DataFusion, a subsidiary of Spescom, says it will include the CCPro Voicematix AllMediaT contact centre as part of its customer relationship management solution offering.
Oracle says its "Think Customers" global customer relationship management (CRM) conference will travel to SA during November. The interactive forum will tour 26 cities worldwide.
Call Centre Academy (CCA), a division of MB Worksoft, has launched the Supervisor`s Certificate of Competence course for call centre supervisors.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Avaya has selected PQ Telesystems to distribute its range of customer relationship management products.
ITWeb CX Summit Executive Dinner
Dimension Data (DiData) and CCH Hosted Services have joined forces to provide a disaster recovery and business continuity solution for users of the Enterprise Interaction Centre communications centre platform.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Datacentrix has set up a new call centre to assist the company to take better control of its service and support activities.
Winanza.com, a newly launched Web site, combines strategic marketing with interactive surveys, consumer incentives and benefits to merchants in the form of permission-based one-to-one marketing.
According to Dataquest, Peregrine Systems has moved ahead of Remedy in the global helpdesk market. [Local Peregrine rep: CCH Enterprise Solutions]
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
MB Worksoft, a subsidiary of MB Technologies, has been appointed by Ford SA to establish and run its customer relationship centre operation for the next two years.
Oracle says Hewlett-Packard, KPMG and Computer Sciences Corporation will focus on delivering Oracle Customer Relationship Management (CRM) solutions to their local customers.
Protek says it has completed a third-generation (3G) billing and customer care contract project for VIA EuroPlattform in Europe.
Apropos Technology, represented locally by CCH Enterprise Solutions, has won the Customer Contact Centre Product of the Year award at the CRMPower Golden Awards gala held recently in Canada.