CCH and the Big 9 Corporation, which provides tourism products and services, have entered into a co-sourcing agreement to implement a contact management centre at CCH Hosted Services` facilities in Midrand.
Supported Software, sole representative of Ixos Software in sub-Saharan Africa, says the local Ixos user base has grown significantly since 1997.
The CommSoft Group has bought Marketing Technologies, a developer of the Brains customer relationship management solution.
Macola Software and Interact Commerce have announced the release of their Customer Relationship Management (CRM) Integrator solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Mark Ehmke, MD of Staffware SA, believes that integration between call centres and companies` back office infrastructure is essential.
ITWeb CX Summit Executive Dinner
Dimension Data (DiData) i-Commerce Services has entered into a distribution agreement with InterVoice-Brite, an interactive voice response systems company.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Hollard, a local insurer, has chosen the Quintus suite of products, supplied by eContact Solutions, to power its drive into increased electronic contacts with business and consumers.
Staffware has launched four new business divisions which will be dedicated to developing solutions for e-business markets.
British Airways has chosen Java technology from Sun Microsystems to be used by its customer service agents around the world.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Dimension Data (DiData) is establishing service call centres to provide its customers with one-call access to its infrastructure skills.
AmVia-Voicematix says it has installed its AllMedia Contact Centre at Dialogue Communications, an outsourcing and co-sourcing company.
Genesys, a provider of customer relationship management solutions, has announced G6, the latest version of its contact centre suite.
i-Fundi, a call centre company based in Randburg, is offering professionals a virtual personal assistant (PA) service that promises to free up valuable time.