PeopleSoft and IBM have entered into an alliance to offer an integrated Internet-based customer relationship management (CRM) solution which will run on IBM`s DB2 Universal Database.
Lucent Technologies says it and its Avaya spin-off have been identified by Dataquest as leading the Western European (WE) call centre market in terms of new and replacement agent shipments.
Epicor Software, a provider of integrated enterprise and e-business software, says it has been named one of San Diego`s 50 fastest growing companies by Deloitte & Touche.
Software company Ixchange`s US subsidiary, FrontRange Solutions (formerly GoldMine Software) has entered an exclusive strategic alliance with Sales.com, an Internet service portal for sales professionals and sales teams.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Magic Solutions, a Network Associates business, has introduced MagiCall, a server-based computer telephony integration (CTI) solution designed to improve customer interaction.
ITWeb CX Summit Executive Dinner
Telecommunicaceos de Mocambique (TDM), a Mocambiquan telecoms provider, has contracted CCH Enterprise Solutions to upgrade its billing system hardware platform to cater for an anticipated growth in subscribers.
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Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
MGX Business Continuity Solutions has installed a voice communication and contact centre infrastructure based on an Avaya Definity Enterprise Communications Server contact centre platform from Spescom DataFusion.
Avaya, the former Enterprise Networks Group of Lucent Technologies, has released Customer Relationship Management (CRM) Agent Access, a computer telephony integration product.
Since signing a service agreement six months ago, I-Fusion and Olivetti say the I-Fusion Enterprise Management Command Centre has received and successfully dealt with over 500 calls.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Dimension Data (DiData) says it has been awarded the Israel Trade Investment Award 2000 for growing the local market share of Israeli call centre company, NICE Systems.
CCH Enterprise Solutions says it has won a R4 million contract to install a multimedia call centre for Momentum Wealth, a financial services company in the FirstRand Group.
Worldwide revenues in the customer relationship management (CRM) services market will increase from $34.4 billion last year to $125.2 billion in 2004, according to the International Data Corporation (IDC).
Avaya says its customer relationship management solutions group has won the STAR Award from the Software Support Professionals Association (SSPA).