Perception has a lot to do with customer and end-user satisfaction, even if these perceptions are wrong.
Most of today’s companies recognise the key role their supply chain management plays in their ability to garner a competitive advantage in the marketplace.
Cloud software usually has a set of technologies and policies designed to ensure regulatory compliance.
Wynand Roos, MD of The CRM Team, took customers and prospects through the latest updates to Microsoft Dynamics 365.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Steve Towers will outline the global state of customer experience at the ITWeb CX Summit 2022.
The UC industry award is judged by the editors of TMC’s Internet Telephony magazine.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Avaya will highlight Avaya OneCloud’s ability to infuse AI into every experience at the CEM Africa Summit 2022 this week.
The event is being held on 28 September at The Pivot at Montecasino, with training to be held at the same venue the following day.
This emerged during a webinar on customer service of the future, hosted by Synthesis, AWS and Salesforce, in partnership with ITWeb.
Contact centres are becoming the last port of call for customers after they have been unable to find answers or resolve problems on digital channels.
Quality Connect offers a selection of cloud products, recognised by industry analysts such as Gartner, Forrester and Aragon Research.