mWtech helps enterprise customers integrate their current and legacy systems with modern digital enhancements.
The need for speed spans print requests from walk-in customers and online orders to B2B companies.
The safety app readies to add the police and community policing forums to its emergency response network.
The ways in which we will define and redefine our existence in future is inextricably linked to the process of datafication and automation.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Chinese smartphone brand plans more service experience centres for the local market, says GM Tony Shi.
A tough year, with load-shedding and spectrum battles, impacts operators’ ability to meet customer demands.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
An omnichannel strategy should focus on making it easier to engage with customers, says Andrew Dawson, MD of MACmobile.
Freshworks is bringing together the most innovative players in customer experience, IT, sales and marketing for a half-day session in Sandton.
Merchants will host a range of Avaya OneCloud portfolio solutions and make them available to businesses through a cloud-based subscription model.
The integrated mobile app builds on two years of successful MiFusion 1.0 deployments, and adds offline functionality as a key new feature.
As the world struggles back to something like normality, retailers need to look at the role of brick-and-mortar in an increasingly omni-channel world.