An exclusively cost-savings approach to CRM is an unbalanced view of what organisations should be doing to improve their interaction with customers.
In this World Wide Wrap: African bank integrates 425 branches, Israeli bank integrates for money laundering prevention and the results of the 2005 Enterprise Information Integration Survey are released.
In this integration World Wide Wrap: Teknovus launches an integration platform for IPTV broadband deployment, CSC selects InterSystems` Ensemble for Dutch healthcare integration and Reuters announces a new data delivery solution.
RightFax and SAP integrate seamlessly and together provide a complete document management and delivery system, says Kevin Hurwitz, MD of AmVia, local distributor of RightFax.
Tibco Software has introduced PortalBuilder 5, which allows global customers to deploy portal solutions that harness the power of a service-oriented architecture.
SunGard has integrated its cross-asset trading platform, Front Arena, with its analytics, systems, data and training services solution, Monis.
One of the most significant shifts we`ve seen in the ICT industry this year has been a move by customer organisations away from a reliance on technology for solving all their problems to a renewed focus on human skills.
Fujitsu and Software AG have jointly developed a solution to help organisations manage integration components within a service-oriented architecture.
In this integration World Wide Wrap: not much investment in technology integration, Microsoft to compete in the BPI space, Sun`s integrated RFID solution.
The iScala POS/PMS integration solution can support almost any PMS and POS format, according to Epicor Scala.
Legal firms and corporate legal departments need an integrated system to support the end-to-end matter lifecycle, says Daniel Hall, MD of IA Systems.
Faritec has introduced a business integration offering focusing on the provision of services surrounding the application integration and middleware software sector.
In this week`s integration World Wide Wrap: more car manufacturers integrate iPod, IBM completes integration deal