IP in the contact centre is pivotal to enabling access to emerging cloud-based solutions, reveals a Dimension Data report.
The majority of local contact centres mainly focus on reducing costs rather than improving customer service, a DiData survey discovers.
The solution allows security managers to associate risk, threat and security vulnerability with underlying app.
The Basix Group contracted 4most to implement a SAP Business One solution at its Johannesburg headquarters.
The project management provider has realised its third generation online software.
The slate PC plugs enterprise data leaks caused by employees introducing non-secure slates to the workplace.
The company says it can automate business processes, support mobile apps and capture Web-based data.
The converged data centre services are designed to automate, accelerate and simplify cloud adoption, says Hitachi.
The new release features an enhanced, native connector to OpenText ECM Suite 2010.
This is a major milestone in the process of integrating the two companies, the firms say. [Local rep: Document Accounting Solutions]
The percentage of vulnerable network devices in SA has doubled compared to last year, says Dimension Data.
The Numara FootPrints family transforms IT operations management by integrating and automating business processes.