Accelerated AI adoption and more robotics-as-a-service players lead to growing use of service robots locally.
4C Group offers information management solutions that make use of machine learning methods to extract knowledge from unstructured data.
For the sustainable success of your generative AI initiatives, it's essential to foster a balanced employee-employer value contract, says Decision Inc.
Key components of an omnichannel contact centre include a unified dashboard, intelligent routing and CRM integration.
Adinga looks at ways to stay ahead in the competitive market with AI-driven strategies and solutions.
Businesses can leverage the power of CRM for improved customer interactions without losing the human touch, says Mark Annett, head of CRM Sales and Consulting at Camsoft Solutions.
ITWeb AI Summit 2025
Uncovering the true business value of AI
Product and R&D will be centralised to better leverage Sinch’s global scale, gain efficiencies and accelerate innovation.
Dr Alistair Mokoena, country director of Google South Africa, speaks to ITWeb TV about how the company is responding to market distortion allegations.
Dell's research reveals that 23% of companies are innovation adopters, with a mere 2% being true leaders.
Pro League, the top division of Belgian club football, is trialling the biometric entry system at its Ghelamco Arena.
Generative artificial intelligence capabilities are added to the Google search engine across Sub-Saharan Africa.
Minister Ebrahim Patel reveals the state’s financial push to support the burgeoning business process outsourcing sector, amid rising artificial intelligence fears.