With real-time data analysis, the contact centre of the future will be able to anticipate a customer query, says Martin Cross, chief strategy officer at Connect.
Outgoing CEO Wayne D’sa will head the company’s international strategy, while former chief business development officer Shamith Maharaj will take on the role of South African CEO.
Knife Capital leads a Series A funding round for Outsized, a talent-on-demand platform, for an undisclosed amount.
Legacy tech is often viewed in isolation as a tech issue, but it’s advisable to look beyond hardware and software to include business processes.
The graduate programme recognises the importance of not only providing job opportunities, but also building a platform for personal and professional growth, the company says.
The majority of surveyed CIOs have not yet adopted generative artificial intelligence tools, such as ChatGPT, finds the ITWeb Brainstorm CIO Survey 2023.
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The ETS Group and Realyst have joined forces to grow the market for contract life cycle management, digital signatures and business process automation.
The rise of AI, cloud and the employee experience in shaping the CX of the future.
It’s imperative to confront the uncomfortable truth: outdated infrastructure can stifle transformation, says Dimension Data.
Inspired Testing has created a bespoke tool that matches a potential candidate’s suitability to the company's exact requirements.
Before deploying AI models to solve business problems, it’s vital to take a step back and assess the quality of available data.
The Dubai Chamber of Digital Economy hosted discussions on how GenAI has the potential to generate new business..