It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
The implementation of the OpenText Intelligent Capture and OpenText Extended ECM platforms offered SANRAL a way to transparently integrate content management to business applications.
Agrimark says it relies heavily on its partners to bring fresh thinking and ideas to the table in their areas of expertise.
Top business technology news | 13 - 18 June 2022
A summary of the top business technology stories shared by ITWeb between 13 -18 June 2022. Visit www.itweb.co.za for more news. #NewsVideo #youthday #Jobcreation
As a tier one IP Transit aggregator with resiliency across more than five subsea cable systems, AgileSP provides uninterrupted capacity to customers.
Documents like contracts, reports and invoices still require printing, often due to regulatory requirements, client preferences or the need for physical records, says says Heinrich Fourie, COO at Symbiosys IT.
Secure Browser enables secure access for any identity – human or machine – to any resource or environment from anywhere, using any device.
Top news headlines for 24 - 30 October
ITWeb shared a summary of the top business technology stories that ran between 24 October 2021 and 30 October 2021.
The agility with which an enterprise can generate, disseminate and utilise information determines its competitive edge, says Harry Nicholson, product manager for automation at Blue Turtle.
The Harmony PMO needed a better way to see project delivery statuses, identify project pain points and understand other influences on duration.
The IT services firm experiences a marginal reduction in revenue for the six-month period ended 31 January 2024.
Cyber security-as-a-service company establishes single point of contact to bolster service levels.