iOCO helped Tourvest expand its business model into the low-cost, multi-hub market and improve the onboard food and beverage and duty-free shopping experience for customers.
The most important factor when selecting CRM software is how well it aligns with your business needs, says Luke Marthinusen, CEO and founder of MO Agency.
By integrating AI with human oversight, bots can manage routine tasks while seamlessly transferring more complex or emotionally charged issues to human agents.
Automatic Interaction Distribution, developed by Smartz Solutions, integrates sentiment analysis and real-time customer engagement.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Modernisation is a strategic necessity that can set your business apart in today’s competitive market.
Enhanced meeting transcripts is a new AI Assistant capability that helps users get to insights faster.
Exaze is building out its capabilities in the GenAI and machine learning domains, and also aims to expand its footprint, says Harpreet Randhawa, co-founder of Exaze Solutions.
Brilliant Link and Sage Intacct customers outlined how Sage Intacct can streamline financial operations, saving time and resources.
Qlik will unveil its product and strategy roadmap, with demos showcasing practical applications and how these advancements can be leveraged for enhanced data analytics and AI-driven insights.
A banking client required an optimised deployment process for its microservices with an emphasis on security, automation and consistency across multiple platforms.
Retail4U integrates into existing legacy systems and third-party applications, says Shawn Wilsnach, divisional manager: Java, at Argility.