The advanced software-defined networking solution incorporates AI, machine learning and automation.
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
The taxman’s artificial intelligence and machine learning algorithms boost compliance, adding R294 billion to net tax revenue for the 2023/24 fiscal year.
Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
TMS solutions provide a company with the ability to manage the entire transportation life cycle of an order or shipment.
The implementation of the OpenText Intelligent Capture and OpenText Extended ECM platforms offered SANRAL a way to transparently integrate content management to business applications.
Documents like contracts, reports and invoices still require printing, often due to regulatory requirements, client preferences or the need for physical records, says says Heinrich Fourie, COO at Symbiosys IT.
The agility with which an enterprise can generate, disseminate and utilise information determines its competitive edge, says Harry Nicholson, product manager for automation at Blue Turtle.
The Harmony PMO needed a better way to see project delivery statuses, identify project pain points and understand other influences on duration.
The Now Platform Washington, D.C. release includes features that boost intelligent automation and deliver fast time to value, the company says.
ERP systems will gradually integrate AI like learning partners, not replacements, says Andre Cloete, chief IT officer at 4sight IT Cluster.
The banks are ahead of the pack in deploying AI and GenAI to improve efficiency and customer service, says the Financial Sector Conduct Authority.