Contact centres implementing debt collection and customer retention strategies are busier than ever, says Dave Paulding, regional sales director, Interactive Intelligence.
Faster and cheaper international bandwidth will drive offshore investment in local contact centres, says Spescom.
Broadband will drive economic growth in Africa, but in the short term wireless stays king.
The cellular company offers two new prepaid options.
InfoReg demands answers from TransUnion, Experian on alleged hack
In this week's tech news roundup, In an ongoing case, the Information Regulator gave TransUnion and Experian 10 days to furnish it with details regarding allegations of a new data breach at the credit bureaus. Stay informed and engaged with our comprehensive coverage of these stories and more on our website, www.itweb.co.za and social media platforms. Discover the latest advancements shaping the future of technology by ITWeb. #newsvideo #infomationregulator #transunion News Links: https://www.itweb.co.za/content/GxwQDM1DxZw7lPVo https://www.itweb.co.za/content/WnpNgM216Ed7VrGd https://www.itweb.co.za/content/nWJadMbNB8aMbjO1 https://www.itweb.co.za/content/PmxVE7KEWl4qQY85 https://www.itweb.co.za/content/VgZeyvJlKYWMdjX9
Sources confirm Jacob Zuma attempted to postpone the R22.5 billion Vodacom listing.
Treasury officials head to India, as unions fret about job losses should the MTN, Bharti deal proceed.
Local operators see a dramatic increase in the number of consumers registering in accordance with the new law.
Samsung Z Fold 5 Unboxing and Hands On Review
The Samsung Z Fold 5 Unboxing, specs and review by ITWeb. Join us as we unbox, explore, and appreciate the Samsung's remarkable features, giving you all the insights you need to make an informed decision. Don't forget to hit the like button and subscribe to ITWeb for more exciting tech reviews and unboxings! #Reviewvideo #unboxingvideo #samsung #samsungzfold5
In today's technology roundup: 'Bahama' botnet takes fraud to new heights, disconnection phone scam targets UK, US objects to Google book deal, and Adobe offers cloud service.
In this World Wide Wrap: MS and M-Com drive mobile payments, Deutsche Bank and Bottomline bring Web cheque service, and Touchstone banking solution now in Spain and LA.
In this World Wide Wrap: Ness Content Office set for release, Telcos get contract management, and Advantage IQ unveils reporting system.
Vivo Y36 Unboxing and Hands On Review
The Vivo Unboxing, Specs and overview by ITWeb. Join us as we unbox, explore, and appreciate the Vivo's remarkable features, giving you all the insights you need to make an informed decision. Don't forget to hit the like button and subscribe to ITWeb for more exciting tech reviews and unboxings! #Reviewvideo #unboxingvideo #VovoY36 #devices
In this World Wide Wrap: Recession not hurting IP telephony, CRM is for SMEs too, and contact centres move to network-based model.
In this World Wide Wrap: Virgin Media signs Disney deal, mobile broadcasting standard gets go-ahead, and Mobistar brings mobile TV to iPhone.
WAN optimisation boosts business performance and doubles network throughput at Wiss and Company.