The AI trend in CRM will lead to a more holistic and seamless customer experience, says Mint Group.
Some modern data warehouse solutions allow data providers to seamlessly share data with users by making it available as a feed, says Nkosinathi Xulu, head of data engineering at Keyrus.
The SA Social Security Agency says its in-house contact centre is struggling to cope, due to limited human capacity and tech.
ITWeb, in partnership with Altron Digital Business and Microsoft, is conducting a Cloud survey that delves into the state of current cloud adoption within South African organisations. The survey will also look at the productivity suites and business applications, infrastructure and the use of artificial intelligence.
In this survey, we examine, among other things:
We value your opinion and encourage you to share your cloud adoption experience, and be part of the latest research into cloud in South Africa. A trends report on the survey outcomes will be shared with participants.
By taking part in this survey, you could win a Takealot voucher to the value of R3 000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
Thank you for participating!
It’s essential that all staff members are aware of their role in protecting sensitive information, says 4C Group.
A lack of executive acknowledgement of the company’s maturity will affect strategy execution, says Project Portfolio Office.
The partnership provides enhanced customer credibility, unlocks new revenue streams and expands NEC XON's reach into enterprise and public sector markets, it says.
As a concept, data curiosity must incorporate the aspects which inform data literacy – the where, how and why of the data’s creation.
The NWU is committed to helping achieve the United Nations’ Sustainable Development Goals, of which zero hunger is only one priority.
ITWeb, in partnership with MTN Business, is running a survey on ICT maturity to gain a clear, data-driven understanding of where SA businesses stand in terms of ICT maturity. The survey covers everything from infrastructure and cybersecurity to digital literacy and compliance.
To gather further insights into ICT maturity within respondent organisations, the survey poses the following questions:
By completing the questionnaire, you’ll contribute to this local research project and stand a chance to win a Takealot voucher to the value of R3 000. The detailed results of the survey, and the prize winner, will be published on ITWeb.
Companies seeking to get the most from their staff will require a strong employee value proposition.
MCi’s Direct Hire eRecruitment software onboarded close to 200 new clients in the past year.
China Telecom's Guangdong branch has been collaborating with ZTE to explore innovative 50G PON access modes for government and enterprise campuses.
The company was named a leader in the 2023 Gartner Magic Quadrant for Enterprise Backup and Recovery Software Solutions.