ITWeb TV: How FNB measures AI’s return on investment | Ep #157
On this episode of ITWeb TV, Dané Liebenberg, AI executive for FNB Retail and Business Banking, unpacks how the bank is assessing the value of its artificial intelligence investments through four key pillars. #AI #Banking #Fintech #ArtificialIntelligence #DigitalBanking
Technology alone can’t solve all the challenges that stand in the way of improving customer experience.
Personalising the customer experience is necessary to build and improve customer satisfaction and loyalty, says Shakeel Jhazbhay, GM: Digital Business Solutions at Datacentrix.
The summit will be held from 7 to 9 March at The Maslow, in Sandton.
TransUnion Africa CEO Lee Naik looks at how hyper-personal services could help business survive in these tough times.