Articles about customers

Viewpoint: Sun rises over dark data

The digital business world is finally seeing an uptake in dark data mining and polishing, says CEO of Ocular Technologies Pommie Lutchman.

Customers demanding more responsive experience

Tracker's Mojapela Makau told the ITWeb Digital Economy 2017 summit how the digital revolution has changed customer expectations.

Customers still wary of using digital banking channels

Costs, access to smartphones and lack of? knowledge about using digital platforms are some of the barriers, notes FNB.

Linebooker connects customers to trucking companies

The Web-based platform allows customers connect with logistics companies that transport goods and products around SA.

Viewpoint: Offering customers the gift of time

Selling the gift of time alongside your premium product or service is certainly priceless, says Ocular Technologies.

How to survive digital disruption

Change has become the only constant and it is fuelled by digitisation and the digital consumer.

Customers foremost in digital strategy

If customer-centricity is at the heart of the organisation's digital strategy, success is assured, says Daniel Robus, Oracle channel director at Britehouse.

Mixed reports on MTN connectivity issues

MTN SA's Twitter account says connectivity issues have been resolved but customers continue to complain they are unable to access the network.

Augment digital intelligence to reimagine customer engagement

A better digital intelligence approach is needed to create a highly engaging, relevant and responsive customer interaction experience, say experts.

Technology for human beings

For Simon Dingle, technology must be created with the consumer in mind in order for it to be successful.

Teradata customers win awards

In this World Wide Wrap: Teradata customers win awards, Microsoft emerges triumphant, and Business Objects, SAP target SMEs.

Symantec opens virtualisation lab

Symantec opens new virtualisation solutions lab