Engaging customers everywhere
The annual ITWeb CX Summit 2024 provided the ideal opportunity to explore cutting-edge solutions tailored to the unique challenges and opportunities within the South African market. Hosted at The Forum on 3 October, attendees benefited from expert-led sessions on leveraging AI for personalised customer interactions, implementing effective omnichannel strategies and balancing profit with purpose in CX excellence. #ITWebCX2024
Redefining seamless experiences
Attendees of this year's ITWeb CX Summit gathered on 3 October to gain insights into how technology and data can transform CX initiatives and drive business growth. Experts covered a broad range of topics in the customer experience space, including actionable techniques for enhancing customer loyalty, navigating the complexities of data privacy and empowering teams for success. #ITWebCX2024
Trends analyst Dion Chang outlines changing business-customer relationships in his ITWeb CX Summit keynote address.
The Connect sales director will talk about how integrating siloed platforms is key to transformed CX .
Connect SA's Charlene George highlights strategic importance of a unified customer engagement solution.