A winning business case for AI in the contact centre starts by defining the target: efficiency, growth, cost savings or a combination, says Greg Jarvis, global customer success director at Connect.
Training reduces the likelihood of costly incidents such as ransomware attacks, data breaches and non-compliance fines.
Referred candidates move through the process faster and arrive with a clearer picture of the company culture.
Omnichannel marketing creates a unified customer experience across all touch points, ensuring a seamless journey regardless of the channel used, says Cellfind.
Local companies see particular value in ERP solutions that improve efficiencies, enhance reporting capabilities and enable access to information from anywhere, says Rahana Vally, director at Brilliant Cloud.
Establishing guardrails and setting clear expectations upfront is crucial for the success of digital transformation projects, says Gen2 Enterprise Services.
1Stream CX is an all-in-one platform designed to bridge the gap between sales, marketing and customer service.
The link between workplace wellness and improved performance is being recognised by companies, as is its impact on reducing churn, says Nqobile Twala, human capital consultant at Altron Document Solutions.
The rapid evolution of technology in the digital era has reshaped the business landscape, compelling enterprises to undergo digital transformation to stay competitive.
This collaboration aims to change recruitment in football, giving the club's scouting team data-driven insights to help identify talent.
By implementing ERP technologies, manufacturers harness the power of automation to reduce wastage and costs, improving productivity and increasing communication across the business.
Modern e-mail marketing platforms provide robust tracking and analytics tools.
The cost-effective cutting edge
Mustek and Huawei Enterprise, along with Brainstorm magazine, invited peers in the industry to Beverly Hills Hotel on 9 June where they attempted to unpack the current business challenges when in comes to IT strategy vs. IT spend. #mustek #huaweienterprise #roi
ITSM with real ROI
A complimentary ITWeb webinar, hosted on 9 March in partnership with Freshworks, aimed to discover how to spend less and get more with ITSM. The session also explored the top ITSM trends that organisations should focus on in 2023, the key priorities for tech spending and how to deliver rapid time-to-value with the right-sized ITSM. #spendlessonITSM #ROIinITSM #freshworks
Achieve ROI on marketing spend and drive sales
CG Consulting recently celebrated 20 years of creating new business opportunities for organisations wanting to start or expand their operations in Africa. The one stop B2B data and lead generation agency now has its eye on Asia, a continent that has similar challenges for IT vendors. #CGConsulting #B2B #LeadGeneration