Ovations, together with Atlassian’s Jira Service Management, is enabling companies across industries to modernise their ITSM approach.
The modern ITSM delivers strategic value across business resilience, user experience, security and aligning with organisational goals, says Muggie van Staden, MD of Obsidian Systems.
One of the most significant benefits of artificial intelligence in ITSM is its predictive capabilities.
The State IT Agency is requesting information on IT service management systems.
In pursuit of service delivery excellence for your IT and business.
Companies are increasingly adopting the principles of integration and automation that have rendered DevOps a cornerstone of digital innovation, says Francois Seegers, Product Manager at Blue Turtle.
Right-sized ITSM
In today's fast-paced business environment, the proliferation of workplace apps has reached unprecedented levels - with a 71% increase in available options for employees over the past year. Freshworks, in partnership with ITWeb, hosted a webinar on 30 November to examine why optimising IT service management practices is necessary to align with your organization's unique needs and goals. Attendees were given the opportunity to learn about the impact of tech overload on IT management, how to overcome these challenges and how to improve operations with right-sized ITSM. #rightsizedITSM #FreshworksITSM #Freshservice
Obsessing over customers leads companies to place clients at the centre of the business – boosting revenue, increasing efficiencies and gaining a competitive advantage.
AI-powered virtual agents help to address the barriers of personalisation and smart automation you'd normally face in traditional self-service, says ManageEngine.
How to perfect an ITSM strategy in 2023
Freshworks, in partnership with ITWeb Brainstorm, hosted an executive roundtable session on 15 March at The Saxon in Sandton. The conversation focused on how companies could evolve, enhance and modernise their ITSM strategies while curbing IT spend. #freshworks #ITSM #brainstorm
IT service management solutions can have a significant impact on IT budgets, with the right tools delivering measurable value and ROI.
ITSM with real ROI
A complimentary ITWeb webinar, hosted on 9 March in partnership with Freshworks, aimed to discover how to spend less and get more with ITSM. The session also explored the top ITSM trends that organisations should focus on in 2023, the key priorities for tech spending and how to deliver rapid time-to-value with the right-sized ITSM. #spendlessonITSM #ROIinITSM #freshworks
The need to digitise employee services and workflows across the enterprise is critical, says Freshworks.
The role of AI in maintaining service level agreements will come under discussion at a free ServiceNow / ITWeb webinar.
A Freshworks webinar explained why ITSM and ITOM are better together.